General Terms and Conditions of Use and Sale (ToU / GTCS)

Article 1: Purpose and Scope

These General Terms and Conditions govern the use of the websites imkan.tech and imkanspace.com.dz as well as the sale of software licenses (proprietary and third-party as an authorized reseller) by SARL IMKAN SPACE (hereinafter the “E-Supplier”) to consumer (B2C) and business (B2B) customers established in Algeria.

Article 2: Customer Account and Offline Orders (B2B)

• Direct Website Purchases: Any order placed directly online requires the creation of a customer account. The user agrees to provide accurate information and maintain the confidentiality of their login credentials. Order history, invoices, and license keys remain accessible at all times within their customer account.
• B2B or Offline Orders: For business (B2B) orders processed via quotation or purchase order outside the direct website checkout flow, creating a customer account is not required. All commercial communications, invoice transmission, and delivery of license keys and activation links are carried out directly via electronic mail (email) to the official addresses provided by the Customer.

Article 3: Products and Availability

The offered software products are described as accurately as possible (system requirements, license duration, number of seats/devices).

• Proprietary Software: Developed and published by the E-Supplier.
• Third-Party Software: Officially distributed by the E-Supplier as an authorized reseller/distributor.

Article 4: Pricing and Invoicing

Prices are displayed in Algerian Dinars (DZD), Exclusive of Tax (HT) and/or Inclusive of All Taxes (TTC) depending on the customer’s profile. An invoice compliant with Algerian tax legislation is automatically generated and sent by email upon payment validation. In accordance with the Algerian Commercial Code and Law No. 18-05, invoicing data is archived for six (6) years.

Article 5: Payment Methods

Order payments may be made via:

• Electronic Payment (E-payment): By CIB or Edahabia card via the secure Alpay payment gateway (certified by GIE Monétique / SATIM).
• Cash on Delivery (COD): Cash payment upon delivery of the activation voucher/invoice or validation by our agent/carrier.
• Bank Transfer or Deposit: To the bank account specified on the proforma invoice or commercial invoice.
• Bank Check: Made payable to SARL IMKAN SPACE.
• Cash: Within the thresholds authorized by the Algerian Finance Law in force.

Article 6: Digital Delivery

Delivery is carried out electronically immediately after transaction confirmation for products available for direct purchase, or within the timeframe specified in the offer for made-to-order products:

1. For Direct Website Purchases: By making the license key and invoice permanently available in the Customer Account (as well as via email notification).
2. For Offline Purchases: By sending the license key, activation link (or direct activation by the publisher), and download/activation instructions to the email address provided by the Customer.

Article 7: No Right of Withdrawal and Refund Policy

In accordance with the intangible nature of software products and e-commerce practices:

• Withdrawal Exclusion: Once the digital license key has been sent by email or made visible in the customer account, the product is considered consumed and unsealed. No refund, exchange, or cancellation is possible after a valid activation key has been issued.
• Exception (Defective Key): In the event that an activation key is confirmed as invalid or non-functional by our technical support, the E-Supplier agrees to replace the key free of charge within 15 days.

Article 8: Technical Support and Warranties

The E-Supplier provides first-level support regarding delivery, invoicing, and initial key activation. For third-party software, performance warranties, updates, and advanced technical support are governed by the original publisher’s terms and conditions.

Article 9: Governing Law and Disputes

These ToU/GTCS are governed by Algerian law. In the event of a dispute, an amicable settlement shall be sought first. Failing an agreement, the territorially competent courts under the jurisdiction of Rouïba, Algiers, shall have sole jurisdiction.